Frequently Asked Questions (FAQ)

• More effective cleaning: Traditional toothbrushes rely on your technique. GlowSmile - Smartbrush cleans effectively with high-frequency vibrations from all angles and removes plaque deep down - quickly and easily.
• Super fast: GlowSmile - Smartbrush cleans all surfaces at once in just 30 seconds! With a regular toothbrush, it takes significantly longer to achieve the same accuracy.
• Safer & cleaner: Nylon bristles can damage teeth and gums and are difficult to keep clean. GlowSmile - Smartbrush has soft silicone bristles that are gentle, effective, and easy to clean.
  

The answer is yes! The brush is designed to work with any toothpaste - apply two pumps on both sides and let the brush do its work. For a faster whitening effect, use our included purple toothpaste once and maintain the result with the built-in blue light.

Yes, the GlowSmile - Smartbrush is designed to clean all surfaces simultaneously with high efficiency, making 30 seconds enough for a thorough cleaning. Because it brushes all teeth at the same time - front and back, top and bottom - the brushing time is only 30 seconds instead of 2 minutes.

Yes, the bleaching mode uses cold light that effectively works to remove surface discolorations and give you a radiant smile.

The brush has a long lifespan and the brush head only needs to be replaced every 6 to 9 months. So you don't have to replace the entire brush, just the brush head. You can buy the brush head here when the time comes.

The brush only needs to be charged once a month, provided you use it twice a day.

It works exactly the same as with regular toothpaste! The difference is that instead of brushing your teeth, the serum neutralizes the yellow tones and gives you a whiter shade in just 30 seconds. Apply 2 pumps on each side, start brushing - and that's it! Then go back to your regular toothpaste to brush and maintain your white shade with the built-in blue light, which is automatically activated during the brush's 30-second cycle.

The GlowSmile Toothpaste is 100% vegan and cruelty-free.

Glycerine, Aqua/Water, Sorbitol, hydrated silica, Xylitol, polysorbate 80, cellulose gum, Mentha Piperita (peppermint) oil, phenoxyethanol, sucralose, Tetrasodium pyrophosphate, CI17200/D&C Red No. 33, CI42090/FD&C Blue No. 1, ethylhexylglycerin.

Don't think the product is good? No problem! We offer you a 30-day money-back guarantee. Just send us an email at info@glowsmile.nl or fill out the contact form under "Contact" with your request. You will receive a response as soon as possible with more information about the return. We welcome constructive criticism, and therefore a reason for the return and suggestions for improvement are always welcome!

Your money will be refunded to your original payment method within 14 working days after receiving your return!

You have 30 days after receiving your order to request a return. Within this period, you must return the product unworn, unwashed, and in the original packaging.

You can request a return by contacting us viainfo@glowsmile.nlor by logging into your account onwww.glowsmile.nl. We will then send you further instructions.

Returns can be sent to:
Elevator / GlowSmile
Weteringweg 18
2641 KM Pijnacker
Netherlands

Note: returns without prior notification via email will not be accepted.

Yes, the return costs are at your own expense, unless the item is defective or incorrectly delivered.

For approved returns, 5% of the purchase amount is withheld as restocking fees. This fee covers the costs for inspection, processing, and restocking of the item.

Upon receipt and inspection of your return, you will receive a confirmation by email. If the return is approved, we will process the refund within 10 working days via the original payment method. Please note that banks or credit card companies may apply additional processing time.

Then contact us immediately after receipt viainfo@glowsmile.nl, preferably with photos of the problem. We will then resolve it as soon as possible.

For orders within the EU, a statutory reflection period of 14 days applies during which you may return without giving any reason. The items must then be returned unused, undamaged, with labels and in the original packaging.

Don't think the product is good? No problem! We offer you a 30-day money-back guarantee. Just send us an email at info@glowsmile.nl or fill out the contact form under "Contact" with your request. You will receive a response as soon as possible with more information about the return. We welcome constructive criticism, and therefore a reason for the return and suggestions for improvement are always welcome!

Your money will be refunded to your original payment method within 14 working days after receiving your return!

We process your order within1-2 working days. As soon as your order has been shipped, you will receive a shipping confirmation by email with atracking numberto track your shipment.

Shipping is completely free for all orders at GlowSmile.

For both the Netherlands and Belgium, an expected delivery time of 3 to 6 working days applies, calculated from the moment your order has been shipped.

Yes. As soon as your order has been processed and shipped, you will receive an email with a tracking link that allows you to follow the delivery in real time.

First check your spam or promotions folder. Is there nothing there? Then feel free to contact us via info@glowsmile.nl, and we will help you further.

Is your order longer than 14 working days in transit? Then contact us via info@glowsmile.nl. We are happy to look into it for you.

For all questions about shipping or deliveries, you can contact our customer service viainfo@glowsmile.nl. We are happy to assist you further.